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BTC Direct :: Buzz Words Simplified

Buzz Words Simplified

Buzz Words Simplified

Below are a number of terms used in product descriptions and/or user manuals that you may not be aware of. We have tried to simplify and explain these the best we can for you.
Headset Terms:

  • Monaural - This refers to a headset having only one ear

  • Binaural - This refers to a headset having two ears

  • 'N' or 'NC' found after the headset name - This means the headset has 'Noise Cancelling'

  • Noise Cancelling - Noise cancelling reduces the amount of background noise in your office the person you are speaking to can hear. A must in a busy or loud environment.

  • RJ Connection (RJ9, RJ11, RJ22, RJ10) - These are the square plastic connection plugs on the end of telephone or headset cables.

  • Handset Lifter - This is a device used in conjunction with a wireless headset that allows you to answer your calls whilst you are away from your desk. The device physically picks up the handset and the base station automatically send the call through to the headset when you press the answer button on your earpiece.

  • EHS or EHS Cable - This stands for Electronic Hook Switch, it does exactly the same as the handset lifter without having to lift up the handset. Only compatible with certain phone manufacturers and models the device electronically transfers the call through to your headset when you press the answer button on your earpiece.

  • 'QD' or Quick Disconnect - The quick disconnect is the connection found between the cable from your headset to the curly cord that plugs into your phone. It allows users to quickly release the headset from the cord should you wish to move away from your desk without removing your headset.

  • AudioIQ - AudioIQ automatically adapts to background noise levels and intelligently improves the receive quality, clarity and volume level. For outgoing calls, AudioIQ reduces background noise for listeners up to 7-8 decibels, or by approximately 50 percent. It also minimizes interference from artifacts such as speech distortions to maintain exceptionally clear voice intelligibility.

  • Amplifier - Amplifiers make sound louder. This technology enables headsets to be used with corded phones and phone systems.

  • DSP (Digital Signal Processing) - In Plantronics products, DSP refers to computer headsets that connect via the USB port rather than the computer's sound card.

  • Windsmart - WindSmart provides wind-noise reduction technology for optimal sound clarity. It's highly recommended for calls made outside (or in moving vehicles with open windows).

  • Dongle - Dongle is a term for "adapter." It generally refers to a Bluetooth adapter that plugs into your computer's USB port and gives you additional Bluetooth profiles and support.


  • Telephone Terms:

  • DECT - This stands for Digitally Enhanced Cordless Telecommunications. It is a method of sending audio signal via radio frequency to enable you to use a phone away from the base up to 100 meters.

  • Softphone - A softphone is a software program for making telephone calls over the Internet using a general purpose computer.

  • VoIP - This stands for Voice over Internet Protocol. It is a general term for a family of transmission technologies for delivery of voice communications over IP networks.

  • Analogue - Analog phone signals interpret sound as an electronic pulse which is analogous to the sound being interpreted. That's where the name "analog" comes from.

  • Digital - Digital signals break the sound down into a binary code (1s and 0s) much is the way a computer stores information. Your phone then restructures the code into a representation of the sound.

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