If you would like to return a product for replacement, repair or credit, pease complete the form below and we will respond as soon as possible with a Returns Case number.
Please ensure you have read our terms and conditions thoroughly before submitting the form, these can be found at www.btcdirect.com.au/Terms-and-Conditions
If you return a product within 14 days of receiving it, and it is still in it's original condition, we will charge a 10% re-stocking fee. If the product is deemed not in it’s original condition or not sellable ‘as new’, then we may at our discretion refuse the return or charge a re-stocking fee up to and including 25%. Freight costs to return the product is the customer's responsibility. Low cost consumables, replacement parts and accessories such as ear cushions, curly cords, ear buds and headbands will not be accepted for return if the packaging has been opened.