Terms and Conditions

COMPANY DETAILS:

Plant Industries Pty Ltd T/A BTC Direct
ABN: 65 601 088 772

PRICING & REFUNDS:
All pricing is in Australian Dollars (AUD) We have endeavoured to ensure that all pricing & information contained on this website is correct and updated regularly. However, we reserve the right to refuse an order, and adjust the terms and conditions if circumstances occur beyond our control, such as sudden price increase from our manufacturers or stock unavailability.

If you have payed us by Credit Card, and we don't have the item in stock, we will notify you the lead time for delivery, and you can decide whether to wait, or cancel and receive a full refund.

If you return a product within 14 days of receiving it, and it is still in it's original condition, we will refund 90% of the price you paid. Freight costs to return the product will be the customer's responsibility.


DELIVERY DETAILS
If we have stock of your ordered item, it is despatched from our warehouse within 24hrs of your order. For most items we use overnight airfreight, but for bulky items we use road transport. Delivery is a flat rate of $16.50, regardless of the size of the order. We deliver to most areas Australia wide however some rural areas may incur delays of 2-3 days. We do not except orders from outside Australia.