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BTC Direct :: FAQ's

FAQ's

FAQ's

 

How to re-pair a CS60 headset with a base unit

 

NOTE: Before re-pairing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

To Re-Pair:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

 



 

How can I pair my Voyager Pro to my cell phone or other bluetooth device?

 

  1. Start with your headset powered off.
  2. Press and hold the power button for 5 or 6 seconds until the light starts flashing an alternating red-blue.
  3. Release the button and set the headset aside.
  4. Follow the pairing instructions for your cell phone or other Bluetooth device.
  5. If prompted for a passkey, enter 0000 (four zeros). Note: Do not be alarmed if your phone does not prompt you for a passkey, because many phones do not.



 

 

Will a wireless headset work with my telephone?

 

The short answer is yes.

Providing you can remove you handset curly cord from your telephone all of the wireless headsets for office phones will work with your telephone.

 


 

Can I still use my handset if I have a headset?

 

Yes, you can use both your headset and handset but not simultaneously. Wireless headsets allow the handset to be plugged into the base station and you can pick up the handset as normal. Corded headsets (if there is not a dedicated headset prot) require a switch box allowing you to switch between the two. Headset amplifiers have a toggle switch on them which allows you to switch between headset and handset use.
 


 

What is a headset amplifier and do I need one?

 

A headset amplifier is a device that amplifies the volume of an incoming call to your headset. Most modern phones have suitable amplification however some do not. Some headset amplifiers also comply with the National Standard for Occupational Noise NOHSC: 1007(2000). To see if you need a headset amplifer before purchasing a headset please call our sales team and we will advise for the phone you will be using it on.