The recent Plantronics promotion offering a free handset lifter has been a great success and helped launch their new wireless headset range into the market. Fortunately we still have some of the free lifters in our warehouse, so while stocks last we are happy to continue the promotion as follows:

Order one of the new Plantronics telephony headsets: CS540, CS510 or CS520 and receive a Savi HL10 Lifter absolutely FREE – Value $83!

Headset Features include:

• Gain mobility – multitask, hands-free up to 100 metres
• Use with Electronic Hookswitch Cable or Handset Lifter to remotely answer/end calls
• Audio controls volume/mute at your fingertips
• Adaptive power system optimizes for range and talk time
• Voice-dedicated DECT™ technology eliminates Wi-Fi interference
• Advanced wideband audio using CAT-iq technology enables clearer conversations
• Choose narrowband mode to preserve talk time or wideband mode for clearer conversations
• Noise-canceling microphone filters out background noise
• Digital Signal Processing (DSP) provides more natural voice sound
• SoundGuard™ technology protects against audio spikes
• Conference in up to three additional CS500 or Savi headsets for enhanced collaboration
• New headsets can subscribe to a base by simply docking the headset
• Auto answer option lets you answer/end calls by removing/replacing the headset from the base
• Up to 9 hours Talk Time*

For more information or to order click here or call us direct on 1800 882 488

Plantronics legendary CS family is setting a new wireless standard for desk phone communication with the CS500™ Series, which features the lightest DECT™ headset on the market, a new streamlined design and improved performance. Go mobile and multi-task up to 350 feet from your desk with answer, end and mute controls at your fingertips. And no matter what your preference, with three wearing choices there’s one to match your personal style. Enjoy the sleek contemporary design of the new system, premium wideband audio quality and wireless mobility, all with the same reliability for hands-free productivity that has made the CS family a best seller for nearly a decade. With the new CS500 Series we are raising the bar once again for desk phone headset systems.

CS500 Series Features

• Gain mobility – multitask, hands-free up to 100 metres
• Use with Electronic Hookswitch Cable or Handset Lifter to remotely answer/end calls
• Audio controls volume/mute at your fingertips
• Adaptive power system optimizes for range and talk time
• Voice-dedicated DECT™ technology eliminates Wi-Fi interference
• Advanced wideband audio using CAT-iq technology enables clearer conversations
• Choose narrowband mode to preserve talk time or wideband mode for clearer conversations
• Noise-canceling microphone filters out background noise
• Digital Signal Processing (DSP) provides more natural voice sound
• SoundGuard™ technology protects against audio spikes
• Conference in up to three additional CS500 or Savi headsets for enhanced collaboration
• New headsets can subscribe to a base by simply docking the headset
• Auto answer option lets you answer/end calls by removing/replacing the headset from the base
• Up to 9 hours talk time on a single charge (CS510/CS520) (7 hours on the CS540)

* CS540 Only

For more information or to order click here or call us direct on 1800 882 488

Products that fail to filter ambient noise can limit an staff members ability to communicate, while unwieldy design makes it impossible for staff to feel comfortable while working.

As we anticipate the future of call centre and office headsets, we see that the trends of design, technology, wireless connectivity and multi-use enhancements contribute to a common goal of increased call centre efficiency and flexibility.

Improvements in standard capabilities will allow staff unprecedented comfort and clarity. Meanwhile, innovation will pursue inter-functionality and make headsets much more multi-faceted tools.

Design

Headset providers continue to introduce increasingly smaller and more lightweight designs.

This directly translates to increased user comfort. Without the distraction of constantly readjusting an uncomfortable product, staff can efficiently deliver excellent service, customer after customer. While the widespread popularity of earhooks and headband headsets among staff shows no signs of letting up, a behind-the-neck wearing style is becoming more in-demand.

Technology Innovation

Just as good design increases user comfort, superior performance eliminates noise.

Features like effective noise cancellation provide for crystal clear communications in noisy working environments. Designers and engineers also continually strive to improve audio performance. Acoustic Shock Protection that limits sudden bursts of “peak noise” to protect users hearing is becoming more and more important. Directives passed in Europe mandate decibel limits for both peak and sustained sound levels that reach a user’s ear. Agents consider these capabilities essential to their jobs, and clarity will become a standard feature among all premium headsets.

Wireless Influence

As noise reduction and comfortable design become more commonplace, you can also expect to see greater inter-functionality. Headsets will integrate multiple interfaces for phones, and computer USB connections.

That combined with Wideband audio capabilities will enable IP telephony applications with soft-phones like Microsoft Office Communicator 2007. Inter-functionality will also be evident in the influx of products that bridge the gap between standard office headsets and Bluetooth mobile headsets. Call centres will continue demand for corded headsets, and manufacturers will remain committed to producing those products. However, there is a new trend towards wireless call centre headsets. After headsets have reached an industry standard for comfort, the next step will be toward wireless headsets, boosting user ease and enabling even higher productivity.

Engineered with the End-user in Mind

While focusing on agent comfort, headset manufacturers often overlook a key issue: most often, their products will not have just one end user, but multiple end users. It’s essential that products accommodate multiple agents with features that allow for stored personal settings and preferred volume levels. This eliminates agents having to manually readjust settings at their beginning of their shifts. Products like the Jabra GN8210 provide both of these benefits, and several others. The first headset amplifier solution to use DSP to reduce noise on incoming calls, the GN8210 also supplies unsurpassed digital protection against sudden volume peaks and automatically regulates incoming call volume per user-defined levels. These amplifiers represent state-of-the-industry solutions for accommodating multiple users while achieving unprecedented sound quality.

While these trends might differ in terms of functionality, they all contribute toward improving the end-user(s) experience, which directly results in greater call centre productivity.

Products for Call Centres

M501 – A professional quality headset complete with curly cord. A direct-connect headset that works on most phones.

GN9120 Noise-Cancelling – With a noise-cancelling microphone, a long range of up to 100 metres, and a choice of headband or on-ear wearing styles, the GN9120NC is recommended for contact centres, help desks, telemarketing and noisy offices.

Plantronics Savi Office - Can combine PC and Desk phone calls for real-time collaboration, or can easily switch from one type of audio or device to another.

Plantronics CS 60 – Office Cordless Headset with eight hours of talk time and wireless convenience to roam up to 100 metres.

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