Training adapter for call center staff

Training adapters allows two headsets to be connected to a single headset adapter, allowing trainers and supervisors to monitor agents calls.

These adapters come in different styles depending on the headset.

BTC Direct provide a few of the more popular adaptors.

Plantronics Y-Training Cord with mute switch.

This cable is to be used with any Plantronics H-Series headset or Plantronics P-Series headset. This cable allows for two users to functions off one adapter.

Also knows as the “Supervisor’s Adapter Cord”. Comes with in-line- mute switch so the supervisor/trainer can monitor the call without interruption and with the flip of a switch become part of the conversation.

Great for any training environment or call center where call monitoring is essential.

Purchase 27019-03 Training cord (Y-connector)

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Here at BTC Direct we also provide a generic dual training adaptor with mute switch making it easy for any supervisor to listen in to a conversation and instruct without the other party being aware the supervisor is on the phone.

Purchase BTC Training Adapter with mute

The adapter allows you to mute one or both headsets and the ability to speak and listen from both headsets.

Just like having two phones plugged into the same jack!

For more information call us AUSTRALIA TOLL FREE:1800 882 488